Solutions · SaaS companies
Your customers will send you a questionnaire. Have the answers ready.
When you add AI features you become a provider or developer in several legal frameworks and a vendor in every customer’s due diligence. Maintain system cards, document evaluations and keep a current inventory you can share.
Typical AI uses
- LLM features inside the product
- Fine-tuned or custom models
- AI agents acting in customer accounts
- Internal copilots for engineering and support
- Synthetic content generation
Where obligations differ
Illustrative, not legal advice. The assessment screens your actual profile against the verified dataset.
Internal engineering copilots
lowConfidentiality and licence terms for code.
Customer-facing AI features that generate content or interact with people
elevatedEU Art. 50 transparency (from 2 August 2026), FTC substantiation of AI claims, Texas and Utah disclosure rules.
Features used for consequential decisions by customers
highProvider/developer documentation duties (EU Annex III from December 2027; Colorado developer duties from January 2027).
Starter inventory
A template you can customize in the workspace or import from CSV.
| System | Purpose | Data | Oversight |
|---|---|---|---|
| In-product assistant | Help users complete tasks | Customer content | User confirms actions |
| Fine-tuned classification model | Categorise records | Customer data (processor) | Evaluation suite; customer override |
| Support copilot | Draft replies | Customer tickets | Agent review |
First four steps
- Create a system card for each AI feature
- Record provider/deployer roles per jurisdiction
- Publish an AI use statement for customers
- Keep evaluation results as evidence
Guides
- AI Agent Governance Explained
What makes AI agents different from chatbots, and how to govern them: permission matrix, autonomy levels, approval gates, logging, override and escalation, with a CRM incident example.
- The EU AI Act for Canadian Companies
When a Canadian business falls under the EU AI Act, the difference between provider and deployer, the risk tiers, the post-Omnibus timeline, and practical next steps.
- ISO 42001 vs NIST AI RMF: Which Should a Small Business Use?
A plain-language comparison of ISO/IEC 42001 and the NIST AI RMF for small businesses: structure, certification, cost, how they map, and how both relate to actual law.